At ICS, we take pride in the high level of service we provide to our customers. Our technical support representatives offer world-class support and expertise in diagnosing software and hardware issues, and providing sound resolution – generally within the same day. We measure our response times and quality of service as we continually strive to speed resolution, increase the number of same day ticket closures and improve our technical service and knowledge.
You can reach our technical support team by phone, email or request support online.
Whether you’re an industrial distributor or manufacturer, all of our customers have access to our portals to open or search our knowledge base. Each help desk ticket is carefully tracked through resolution, and our knowledge base offers customers the ability to quickly find technical answers on their own.